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Customer Feedback Survey
Move type
Start Your Quote
Answer a few questions about your move & get a quick quote
I Am Moving House
I Am Moving Office
Size
1
How Many Bedrooms?
1 Bedroom
2 Bedroom
3 Bedroom
4+ Bedroom
2
Number of people
How many people are in your office
Less than 5
Around 10
Around 20
More than 50
Moving From
Where are you moving FROM?
Sydney
Brisbane
Melbourne
Perth
Canberra
New Zealand
Other International
Other Australian Town
Moving To
Where are you moving TO?
Sydney
Brisbane
Melbourne
Perth
Canberra
New Zealand
Other International
Other Australian Town
Access
Access
How easy it is to access your property?
Pickup Access
Choose floor...
Ground floor
1st Floor
2nd Floor
3rd Floor
4th Floor
5th floor +
This property has a lift
Destination Access
Choose floor...
Ground floor
1st Floor
2nd Floor
3rd Floor
4th Floor
5th floor +
This property has a lift
Next »
Preferred Day Of The Week
Day of the Week?
What is your preferred day to move?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
No Preference
Time Frame
Urgency
When would you like your move to occur?
ASAP!
Next Week
2-3 Weeks
Not Urgent
Submit
Your Details & Submit
Provide your details and Submit
One moment please while your request is being processed
Quote Submitted Successfully
Your quote request has been submitted successfully
One of our friendly staff will be in touch soon as possible to provide you with details of your quote
Customer Feedback Survey
Home
Customer Feedback Survey
Name:
Email:
Removal number:
Administration
Initial Contact – Response over the phone friendliness cooperative helpfulness and on email etc.
Excellent
Very Good
Good
Average
Below Average
Sales Consultant
Contact – Response over the phone friendliness cooperative helpfulness and on email etc.
Excellent
Very Good
Good
Average
Below Average
Removalists & Pre-Packers
Standards – Did our pre-packers meet with your approval? i.e. Packing standard, Conduct, professionalism, cooperation and appearance.
Excellent
Very Good
Good
Average
Below Average
How friendly were the removalists?
Excellent
Very Good
Good
Average
Below Average
Were they well presented i.e. neat appearance, in uniform?
Excellent
Very Good
Good
Average
Below Average
Did you feel comfortable with them in your own home?
Excellent
Very Good
Good
Average
Below Average
Did they conduct them selves professionally?
Excellent
Very Good
Good
Average
Below Average
Were the removalists cooperative?
Excellent
Very Good
Good
Average
Below Average
Did the removalist display a good standard of loading and unloading proficiency?
Excellent
Very Good
Good
Average
Below Average
Would you ask for the same removal crew again?
Definitely
Probably
Not Sure
Probably Not
Operations
Did our crew arrive on time?
Yes
No
If NO, how late did they arrive (in minutes)
10
20
30
60
Was the delivery at destination within the requested time?
Yes
No
Rating
What is your overall rating for your removal service?
Excellent
Very Good
Good
Average
Below Average
Would you employ Walkers for your next removal?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Would you refer Walkers to family and friends?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Comments
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